Return Policy
Thank you for shopping at Cortina Precision. We are committed to providing high-quality products and excellent customer service. Please read our return policy carefully before making a purchase.
1. Return Window
You have 14 days from the date of delivery to request a return for your item(s). After 14 days, we will not be able to accept returns or issue refunds.
2. Product Condition
- Uninstalled Products: If the product has not been installed, it may be returned within 14 days for a refund, subject to the conditions below.
- Installed Products: If the product has been installed but not used, a 30% restocking fee will be deducted from your refund.
- Used Products: We do not accept returns or issue refunds for products that have been used.
3. Custom Orders
All custom orders are non-refundable and cannot be returned.
4. Non-Refundable Items
- Shipping Costs: Shipping fees are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.
- Products that have been used, altered, or damaged after installation.
5. Return Process
To initiate a return, please contact us at [email/contact info]. We will provide you with return instructions. Returned items must be in their original packaging and include any accessories or documentation that came with the product.
6. Refunds
Once we receive your returned item and inspect its condition, we will process your refund, minus any applicable fees (e.g., 30% restocking fee for installed products). Refunds will be issued to the original payment method within 7-10 business days of receiving the return.